UK Delivery
- Fulfilled by Pallet Plus
- Delivery charges vary by weight and will be shown at checkout, but can be generally costed as per below
- Economy Tracked Delivery (3-5 working days): £64.99 per Ball Launcher
- Chosen Day Delivery (minimum 24 hours notice required): Coming soon
- You will be provided tracking details upon dispatch
International
- Fulfilled by DHL
- Delivery charges vary by weight and will be shown at checkout
- Unfortunately we cannot ship to the U.S.A, Hong Kong, China or Japan at this time - but hope to soon
- You will be provided tracking details upon dispatch
We accept full refunds/replacement under the following circumstances:
- The product arrives in a faulty condition
- The product is no longer wanted on arrival and is in original condition, unused
Ball Launcher cannot be held accountable for fair use and wear including:
- General scratches, scuffs and chips from fair use
- Firing wheel rubber degradation (this will naturally occur over time, they are replaceable and typically have an 18-24 month lifespan)
- General rubber degradation on trolley wheels
- Natural battery degradation over time (your battery should operate at a peak capacity for a 2+ year lifespan and are replaceable)
- Natural degradation of electronics within control panel over time (they are replaceable, and covered in our 12 month warranty)
Every launcher comes with a 12 month component warranty which covers:
- Failure of all mechanical components
- Failure of all electronic components
Your 12 month warranty does not cover:
- Wear and tear under our fair use area above
Maintenance
All customers are advised and expected to follow the maintenance guidelines highlighted within our user manual and tutorial videos here: https://www.ball-launcher.com/maintenance-i31
Terms & conditions of returns:
- The product or faulty component must be returned and inspected before any refund/replacement can be approved
- If a product or component is faulty on arrival or during the 12 month warranty period, Ball Launcher will cover shipment costs
- If a product or component is faulty outside of the 12 month warranty period, the customer must cover shipment costs
- If you simply no longer want the product on arrival, and there is no fault, the customer must cover shipment costs
