Delivery & Returns | Ball Launcher

UK Delivery

International

Shipping charges vary by weight and will be shown at checkout
Please note that all international orders may incur Duties or Local Taxes which are the responsibility of the customer
You will be provided tracking details upon dispatch
Please note. We are able to and regularly do ship Ball Launcher Trainer machine models to the US successfully, but we cannot ship the Ball Launcher Pro model to the US currently. Orders for the Ball Launcher Pro Machine will not be fulfilled

Every launcher comes with a free 12 month component warranty which covers:

Failure of all mechanical components
Failure of all electronic components
If upon receipt of your Ball Launcher you notice any transit damage or missing parts, it is your duty to report it to us within 1 hour

Maintenance

All customers are advised to follow the maintenance guidelines highlighted within the user and instruction manual

Ball Launcher cannot be held accountable for fair use and wear including:

Customer damage
General scratches, scuffs and chips from fair use
Firing wheel rubber degradation (this will naturally occur over time, they are replaceable and typically have an 18-24 month lifespan)
General rubber degradation on trolley wheels
Natural battery degradation over time (your battery should operate at a peak capacity for a 2+ year lifespan and are replaceable)
Natural degradation of electronics within control panel over time (they are replaceable, and covered in our 12 month warranty)

Terms & conditions of returns and refunds:

If you receive your Ball Launcher, it remains unused and you no longer want it, refunds are only considered at the full discretion of Ball Launcher management
In this instance, the customer is responsible for any shipping costs and packaging arrangements in returning item/s safely and securely
A full inspection of any returned item/s occur at the Ball Launcher factory