Frequently Asked Questions

Is VAT or Import Duties applicable on purchases?

At Ball Launcher we complete many quick and successful deliveries to over 35 countries around the world every day. Please ask us at sales@ball-launcher.com if you have any questions and we will be glad to help you. 

• International purchases outside of Europe do not incur VAT, but will incur a small Import Duties fee that is due when the product arrives in the country of the customer. In the USA for example, Import Duties will cost you around 130 USD. 
• In Europe 21% VAT and Import Duties are due when the product arrives in the country of the customer.
• In the UK 20% VAT is due when you purchase at online checkout. 

Is it possible to order and ship ALL Ball Launcher models to the USA?

We are able to and regularly do ship Ball Launcher Trainer machine models to the US successfully, but we cannot ship the Ball Launcher Pro model to the US currently. 

What is the main difference between the Ball Launcher Trainer machine and the Ball Launcher Pro machine?

The main differences between our Ball Launcher Trainer machine models and the Ball Launcher Pro machine is the speed and spin capability and remote controlled automatic ball feeding.

The Ball Launcher Pro machine has a top speed of 80mph, whereas the Ball Launcher Trainer machine has a standard speed of 30mph, and a top speed of 55mph when the optional Launch Speed Boost Plug In is inserted. For context, the average speed of shot in the English premier league is 55 - 60mph. 

The Ball Launcher Pro machine provides the ability to put any type of spin on the ball including top, back and side spin, whereas the Ball Launcher Trainer machine provides left and right spin.

The Ball Launcher Trainer machine comes with remote control and automatic ball feeding features, where as the Ball Launcher Pro machine is manually operated. It is our intention in the future to introduce an automatic ball feeder for the Pro machine also.   

Can I use Ball Launcher in all weather conditions?

Ball Launcher has been effectively designed to resist anything that extreme weather can throw at it in terms of 'no rust' and all electronic components sealed safely. In wet conditions however, it is advisable to use a towel to quickly dry the balls before entering into the machine to ensure maximum performance. We do not recommend using the Ball Launcher in lightning or thunder storms.

Does a battery and charger pack come with my Ball Launcher machine?

Yes, 1 x battery and charger pack is included as standard. 

Are Ball Launcher products made with quality?

Yes, absolutely. All our of products are always built to last, only using the strongest, most durable and finest lightweight materials for manufacture in our UK based factory. Our products have been created by experienced and highly skilled engineers and personnel. 

Is the Ball Launcher machine easy to operate and transport?

Our Ball Launchers have all been designed to be set up for use in seconds and with the controls being easily understandable for all types of customers ranging from coaches to players and parents. They are also easily transportable from location to location in a small family car. 

The Ball Launcher Trainer machine requires two people, one at each end, when lifting off the ground. For example, moving in and out of a vehicle. The Ball Launcher Pro machine separates into smaller parts and therefore can be lifted by one person. 

How do I know my Ball Launcher machine is safe?

Our Ball Launcher has been CE certified with all necessary safety considerations implemented. We advise that children do not operate the machine and adult supervision is required at all times whilst the Ball Launcher is in use. We have applied safety stickers and warning notes on the device to advise of the main risks.

Is there a warranty period?

We provide a comprehensive 12 month warranty for replacement of any faulty parts. Please see the Delivery and Returns section for complete details. Naturally, we do not cover misuse or general wear and tear and do not offer returns on used items.

Does my order come with an Instruction Manual and guidance?

Yes, a detailed instruction manual with pictorial guidance included comes with every Ball Launcher machine. This is accessed and downloaded from our online folder at purchase.

Do I have to assemble anything when the product arrives? 

There is no assembly required for the Ball Launcher Pro machine. However, if you have ordered the Ball Feeder for the Ball Launcher Trainer machine , this comes flat packed with easy to follow assembly instructions and the required fasteners.

Will I need to purchase anything else to use my Ball Launcher machine? 

Your order will come with everything you need to be able to use your Ball Launcher machine apart from a 'UK plug adaptor' which you will need to purchase for your country of residence. These are easily available and cheap to buy online and will allow you to easily charge the Ball Launcher using the battery charger that we supply with your order. 

On the Ball Launcher Trainer machine, why is the maximum ball speed 30mph without the Launch Speed Boost Plug In inserted, and 55mph with it inserted?  

This is designed to act as a restricting safety feature and also to offer customers the ability to opt for extra speed if they wish. We have conducted factory and field testing to conclude that 30mph is typically a safe maximum ball speed for children up to 10 years of age to train with under adult supervision. Typically, players above this age can train with higher ball speeds. 

How do I become a distributor?

Please visit our page here for further information.

How can I pay for my Ball Launcher?

We accept all major cards and Paypal (except American Express).